Delivery & Payment
1. Delivery (Shipping)
We offer international delivery. Orders are shipped to the address provided during checkout.
Delivery times may vary depending on the destination country, shipping method, and customs processing.
Please note that delivery dates are estimates and cannot be guaranteed.
2. Processing Time
Orders are typically processed within 1-7 business days after payment is received.
For custom-made or personalized products, processing time may be longer. The estimated production time will be communicated before or after placing the order.
3. Shipping Costs
Shipping costs are calculated at checkout and depend on:
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destination
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package size and weight
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selected shipping method
All applicable shipping fees will be clearly displayed before payment.
4. Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated otherwise.
5. Payment Methods
We accept secure online payments via the payment methods available on our website, including but not limited to:
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credit / debit cards
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online payment systems supported at checkout
All payments are processed securely. We do not store your payment details.
6. Order Confirmation & Tracking
After placing an order, you will receive an order confirmation email with the details of your purchase.
Once your order is shipped, we will send you a shipping confirmation including a tracking number.
All orders are shipped with a tracking number, allowing you to monitor the delivery status of your package.
7. Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible using the contact information provided on this website.
Shipping fees are non-refundable for parcels that are refused or returned due to incorrect or incomplete delivery information provided by the customer.
We will make reasonable efforts to assist in resolving delivery-related issues.
