Return & Refund Policy
1. General Information
This Return & Refund Policy applies to all purchases made through our website, regardless of the customer’s country of residence.
By placing an order, you agree to the terms outlined below.
2. Right of Withdrawal (Where Applicable)
Consumers may have a legal right to withdraw from a purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws in their country of residence.
Where such a right applies, the withdrawal period expires 14 days from the day the product is delivered.
To exercise the right of withdrawal, you must notify us of your decision within this period using the contact information provided on this website.
3. Exception: Custom-Made or Personalized Products
Custom-made or personalized products are non-returnable and non-refundable.
This includes items made according to customer specifications or clearly personalized, such as custom size, color, design, engraving, or other individual modifications.
This exception applies where permitted by applicable law, including Article 16(c) of Directive 2011/83/EU for customers in the European Union.
Custom-made or personalized products may only be refunded or replaced if they arrive damaged or defective.
Please carefully review all order details before completing your purchase. We are not responsible for errors in information provided by the customer, including spelling or personalization details.
4. Returns for Standard (Non-Custom) Products
For products that are not custom-made, returns may be accepted under the following conditions:
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The return request must be submitted within 14 days of delivery (or within the legally required period in the customer’s jurisdiction).
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The item must be unused, in its original condition and packaging.
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The customer is responsible for return shipping costs unless otherwise required by applicable law or agreed in writing.
Returned items must be shipped back within 3 days after the return request is approved.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery and provide:
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your order number
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clear photos of the product and packaging
If the issue is confirmed, we will offer a replacement or a refund at no additional cost.
6. Refunds
Approved refunds will be processed without undue delay after the returned item is received and inspected, or after a defect is confirmed.
Refunds will be issued using the original payment method, unless otherwise required by applicable law.
Original shipping costs are non-refundable, except where the return is due to our error or where mandatory consumer protection laws require otherwise.
7. Exchanges
We do not offer direct exchanges.
If eligible, returned items must be refunded first, and a new order may be placed separately.
8. Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us using the contact details provided on this website.
